Some of the elements that this association instills and requires of its members are:
- The sitter exhibits courtesy and professionalism in all dealings with customers, staff and industry colleagues to positively represent the pet sitter and the pet-sitting industry
- The sitter visits the client’s home before the first pet-sitting assignment to meet the pets and get detailed information about their care.
- The sitter displays a positive attitude during the initial meeting and is comfortable and competent in dealing with the animals.
- The sitter is courteous, interested and well informed.
- The sitter wants to learn as much as possible about the animals in his or her care.
- The sitter has adequate knowledge and experience in caring for pets and is clearly mindful of their safety and well being.
- The sitter takes precautions to make sure a client’s absence from home is not detectable because of any careless actions or disclosures by the sitter.
- The sitter phones to confirm, or has the client phone to confirm, that the client has returned home.
- The sitter provides a service rating form for clients.
- The sitter conducts business with honesty and integrity and observes all federal, state and local laws pertaining to business operations and animal care.
- The sitter has a veterinarian on call for emergency service.
- The sitter has a contingency plan for pet care in case of inclement weather or personal illness.
- The sitter refrains from criticizing competitors.
- The sitting service screens applicants for employment carefully.
- The sitting service provides initial and ongoing training for its sitters.
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